Returns & Refunds Policy

We want you to be happy with your Amazonia purchase. This Returns & Refunds Policy applies to products purchased directly through amazonia.com.

Nothing in this policy excludes, restricts or modifies any rights or remedies you may have under the Australian Consumer Law (ACL) or any other applicable law.

Change of Mind Returns

If you change your mind about a purchase made through amazonia.com, you may request a return within 14 days of receiving your order, provided that:

• the product is unopened and unused;

• the product is in its original packaging and in a resalable condition; and

• the product was not purchased as a sale or discounted item.

Sale and discounted items are not eligible for change-of-mind returns.

Approved change-of-mind returns may be provided as your choice of:

• a refund to your original payment method;

• store credit; or

• an exchange, subject to product availability.

For change-of-mind returns, you are responsible for the cost of returning the product to us.

Any original shipping or delivery charges paid when placing your order are not refundable for a change-of-mind return.

We recommend using a trackable shipping service when returning products, as we cannot process the return until the returned goods have been received.

How to Start a Return

You can request a return using our online returns process where available, or contact our Customer Care team:

Email: info@amazonia.com.au
Phone: 1300 851 050

Please do not send a return to us without first lodging your return through our returns process or contacting our team.

Once your return has been reviewed, we will provide you with the relevant return instructions and warehouse return address.

Faulty, Damaged or Incorrect Products

If you receive a product that is faulty, damaged, incorrect, or otherwise has an issue, please contact our Customer Care team so we can investigate and assist you.

To help us assess the issue, we may ask you to provide:

• your order number;

• a description of the problem;

• photos showing the product and/or damage; and

• where relevant to a product quality complaint, the product batch number, which can usually be found on the bottom or packaging of the product.

Depending on the circumstances and your rights under the Australian Consumer Law, an appropriate remedy may include a replacement, refund or another remedy required by law.

Products Damaged in Transit

If your order arrives damaged during delivery, please contact us within 7 days of receiving your order where possible. This allows us to investigate the issue with our delivery provider promptly.

Please provide your order number and clear photos of:

• the damaged product;

• the packaging it arrived in; and

• the shipping carton or satchel, including the shipping label where possible.

We will review the information and advise you of the next steps.

The 7-day notification period does not exclude or limit any rights or remedies you may have under the Australian Consumer Law.

Refunds

Once an eligible return has been received and approved, we will process the applicable refund, store credit or exchange.

Where a refund is made to your original payment method, processing times may vary depending on your bank or payment provider.

For approved change-of-mind returns, original shipping charges are not refundable and the customer is responsible for return shipping costs.

For faulty, damaged or otherwise non-compliant products, shipping costs and remedies will be handled in accordance with your rights under the Australian Consumer Law.

Exchanges

If you choose an exchange for an eligible change-of-mind return, the replacement product is subject to availability.

If the requested product is unavailable, we will contact you to arrange an alternative, store credit or refund as applicable.

Sale and Discounted Items

Sale, clearance and discounted products cannot be returned for change of mind.

This does not affect your rights under the Australian Consumer Law if a sale or discounted product is faulty, unsafe, incorrectly described or otherwise fails to meet an applicable consumer guarantee.

Purchases From Retailers and Other Sellers

This policy applies only to purchases made directly through amazonia.com.

If you purchased an Amazonia product from a retailer, marketplace, health food store, supermarket, pharmacy or another third-party seller, please contact the retailer or seller from whom you purchased the product and follow their returns and refunds process.

Your rights under the Australian Consumer Law may still apply regardless of where the product was purchased.

Australian Consumer Law

Our products come with guarantees that cannot be excluded under the Australian Consumer Law.

Consumer guarantees are separate from our voluntary 14-day change-of-mind policy. You may have rights to a repair, replacement, refund or other remedy where a product does not meet a consumer guarantee.

The conditions applying to change-of-mind returns — including the 14-day period, unopened-product requirement and exclusion of sale items — do not limit your statutory rights in relation to faulty or non-compliant products.

Contact Us

If you have questions about a return, refund, exchange or product issue, please contact:

Amazonia Customer Care
Email: info@amazonia.com.au
Phone: 1300 851 050

We will provide the appropriate return address and instructions once your return request has been lodged.